Questions before your first appointment?

Appointment length, insurance, parking and what to bring. If your question is more personal, ask us on WhatsApp.

Can you visit us at home?

Sometimes. We only visit within about 10km of Melaka town, and only when a slot is free, because our therapists are heavily booked. The centre is usually easier to book and has more equipment. Message us and we will tell you what is possible.

How many sessions will I need?

Most people come once or twice a week. Your therapist recommends a frequency after the first assessment and adjusts it as you progress.

How long is an appointment?

One hour, including the first assessment. Treatment and rest time are adapted to you. Before booking, we can also do a free 10 to 15 minute phone consultation.

Will my insurance cover physiotherapy?

Many policies do. We give you a receipt after each session to submit to your insurer. Check your coverage before you start.

Should I choose the clinic or a home visit?

Come to the centre if you can. We have the equipment, and it is much easier to book. Home visits are only for patients who truly cannot travel, and only when a slot is free.

What should I bring to my first appointment?

Bring any diagnosis or discharge notes, your medication list and your walking aid. Think about which everyday activity is hardest for you.

When are you open? Do I need to book?

Monday–Friday, 10am–7pm; Saturday, 10am–3pm. Closed on Sundays and public holidays. Please contact us before visiting to arrange an appointment.

Do I need gym equipment at home?

Usually not. Your therapist can adapt exercises around your bed, chair, walking aid and available space.

Do you only treat older adults?

No. We also see adults for stroke and Parkinson's rehabilitation, recovery after surgery, and back, neck, shoulder or knee pain.

How do I pay? Is there parking?

We accept cash and bank transfer, but not cards. Our own parking bay is only for dropping off and picking up elderly patients. There is public parking around the centre.

Question not covered here?

Send us a quick message — most things are easier to explain once we know your specific situation.

Ask on WhatsApp
Ask on WhatsApp