Privacy notice
This notice explains what information Ocare may receive when you enquire, why it is used, and how to request access or correction.
1. Information you choose to share
For an initial enquiry, Ocare may receive your name, contact details, general location, appointment preference and a brief description of the patient's condition or mobility. If care proceeds, additional information may be requested because it is relevant to assessment, safety, administration or record keeping.
Health information can be sensitive. Please do not send identity documents, full medical records, insurance documents or unrelated personal information until the team explains what is required.
2. Why the information is used
- Respond to enquiries and arrange appointments.
- Book a one-hour assessment at the centre, or a free phone consultation first.
- Provide physiotherapy services, maintain appropriate clinical or administrative records and communicate about care.
- Meet applicable legal, professional, safety and accounting obligations.
- Improve website information using aggregated or non-identifying usage data when analytics are enabled.
3. WhatsApp and external platforms
WhatsApp, telephone, email, Google Maps, Facebook and Instagram are operated by third parties. Information you send through those services is also handled under their terms and privacy policies. The website does not ask you to place confidential health information into a public comment or social-media post.
4. Sharing and retention
Ocare does not sell patient or enquiry information. Information may be shared with relevant Ocare team members and service providers only where reasonably needed for care, administration, secure technology, legal compliance or with your direction. Records are retained only as long as reasonably needed for those purposes and applicable obligations.
5. Access, correction and questions
You may ask about personal information held by Ocare, request correction of inaccurate information, or raise a privacy concern by emailing ocarephysio@gmail.com or calling 016-687 6747. Ocare may need to verify your identity before acting on a request.
6. Emergencies
The website and WhatsApp are not emergency services. For urgent or life-threatening symptoms, call Malaysian emergency services at 999 or seek immediate medical care.